Owner FAQs
Answers to your frequently asked questions
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Am I required to make my property available to Section 8 tenants?
Not unless local laws require it. We always recommend reviewing current regulations in your area to ensure compliance. -
Are you licensed?
Yes. Keller n' Jadd is a fully licensed real estate brokerage and property management company, operating in full compliance with state and industry standards. -
Can I reach you after hours?
Yes. We provide an emergency contact for urgent issues that arise outside of business hours. General inquiries are handled during normal office hours. -
Can you deposit rental income directly into my account?
Absolutely. We offer convenient direct deposit for owner disbursements, ensuring your rental income is transferred smoothly and on time. -
Do I get to review or sign the lease?
Yes. Owners are welcome to review the lease agreement before it is finalized. -
Do you also sell real estate?
Yes. In addition to property management, Keller n’ Jadd provides full real estate brokerage services, including sales and acquisitions for both primary residences and investment properties. -
How and when do I receive my payments?
Owner disbursements are processed on a regular schedule after rent has been collected and expenses reconciled. Payments are typically sent via direct deposit or mailed check on the 10th of each month or the following business day if the 10th falls on a holiday or weekend. -
How do you handle rent collection?
We offer multiple payment methods, including a secure online portal for tenants. Late payments are managed in accordance with lease terms, including notices and late fee enforcement when necessary. -
What lease terms do you typically use?
Standard leases are usually one year in length, but we also offer flexibility based on market conditions and owner preferences. -
How much security deposit do you require from tenants?
Security deposits are set according to market standards and local laws, typically equal to one month’s rent. The exact amount may vary based on property type and tenant qualifications. -
How soon can you start managing my property?
We can begin management as soon as the agreement is signed and your property is ready for leasing. -
What types of properties do you manage?
We manage a wide range of property types, including single-family homes, condos and townhomes. -
What reports will I receive, and how often?
Owners receive monthly financial statements covering rent collection, expenses, and maintenance. Additional reports are available upon request through your Owner Portal. -
Who holds the tenant’s security deposit?
Security deposits are held in a designated trust account in accordance with state regulations and returned to tenants in compliance with legal requirements.